How do I clean the spa surface?

Acrylic is very easy to clean and generally stains and dirt won’t adhere to the surface, however you may wish to wipe down the acrylic surface with a soft, damp cloth/sponge and a non-abrasive cleaner (ex. methylated spirits) after use or during your normal maintenance program. For more stubborn marks, your should consult your Sapphire Spas dealer for advice on the recommended acrylic surface cleaner.

You may also experience surface scratches. The usual method of removal is to apply 1200 wet/dry sandpaper lightly rubbing out the scratch in a circular motion and then polishing the acrylic surface with Brasso, car polish or similar product. It is strongly recommended however, to consult your Sapphire Spas dealer before attempting this method.

Do not expose acrylic shell to direct sunlight for any prolonged period as this may have a detrimental effect on the surface and possibly void warranty. Avoid allowing dirt and sand, caused by bathers entering the spa, simply by placing a mat or footbath in the entry areas of the spa. This will assist in the easier maintenance of the acrylic surface.

How do I clean the headrests?

In your regular maintenance program it is suggested that you remove the headrests to clean behind them when you drain the spa. Thoroughly clean the headrests with a damp cloth or sponge. The headrests are covered by a warranty of two years exclusive only to Sapphire Spas. With care and good chemical balance, your headrests will last many years

How do I maintain my cedar cabinet?

Your portable spa pool is engineered and designed with the highest grade 20mm western red cedar available, and has been treated with a premium grade mould resistant stain. Regular treatment of the cabinet will enhance the natural look of the cedar and ensure that your spa will always look the centre piece in its location for many years to come.

To treat your spa cabinet, you will need to lightly sand the timber, then apply a good even coat of stain. If necessary, allow first coat to dry and apply a second coat. Small marks and scratches can be treated in the same way.

The life of your timber cabinet will depend on how you wish to maintain it. Harsher conditions will determine how often you require treatment of the timber.

If you notice that the cedar is turning a grey colour or has lost its richness in colour, you may need to give the cabinet a treatment. A treatment may be required after 6 months of usage and then periodically every 12 months to follow should be sufficient.

Consult your dealer for the ideal product to stain and protect your cabinet.

How do I look after my hardcover?

Ensure your cover is locked down when the spa is unattended. Refer to hardcover manufacturer’s instructions for correct fitting of cover. Check that all the cover’s locks are undone before lifting the cover.

Leave your cover off for at least one hour after adding chemicals to your spa.

Take care with sharp objects & rough surfaces when removing or storing your cover. Use of a Hardcover Lifter will protect your spa cover. The hydraulic arms allow the cover to gently slide into the lifter, and it’s stainless steel marine grade construction is manufactured to suit the great outdoors.

Maintaining your hardcover should be part of your regular maintenance program. Dirt acts as an abrasive to the vinyl and can also cause wear to the folds, seams and stitiching. Mildew on damp, dirty vinyl will begin growing in the fabric, accelerating failure. Wash your cover regularly with mild detergent & rinse well with clean water (refer Hardcover Care Instructions).

NOTE: Never use laundry detergent, abrasives, alcohol based product, dish soaps or harsh household cleaners. These can actually remove some of the topcoat and cause premature vinyl failure.

A small amount of spray lubricant (consult your dealer) on the zip sliders from time to time will ensure zips operate properly for many years. In the manufacture of your hardcover, it is sealed with a special top coat which holds in compounds and softening agents to keep the vinyl supple. To keep your spa cover in top condition, a vinyl protectant is recommended (such as 303 Aerospace - consult your dealer). Do not use a petroleum based protectant (Armor All is not recommended).

Do not allow children or pets to walk or jump on the hardcover.

Do not lift or pull your cover by its straps, flaps, skirts or heat seals.

Foam core should be turned over at least once every six months.

All vinyl, even the high grade type used on Sapphire Spas, is UV Sensitive which can degrade when exposed to sunlight or mildew.

How do I maintain spa chemistry?

The pH affects the chlorine level and alkalinity affects the pH. Therefore it is important to adjust the total alkalinity first, then the pH and then the chlorine level, in that order. Regularly checking the chemistry of your spa water is an important component of a sound spa care program. Other ways of managing your water are available, but we are going to cover this method in depth, as it is the best way to keep your spa water clean, clear and safe while minimizing the chemical levels in your water.

Again, the 3 most important things to check and adjust in this order are:

  • - Total alkalinity
  • - pH level
  • - Chlorine residual

Maintaining proper levels of these key items will make your spa’s water clear, comfortable and safe, and will help protect the spa’s shell surface and equipment.

Weekly Care

Test the alkalinity, pH, and chlorine residual to ensure proper levels. If you are using your spa very frequently, you may have to test your spa more often to keep the measurements at the recommended levels. Remember, alkalinity should be 125-150ppm; pH should be 7.2 - 7.6; and chlorine residual should be 1-3ppm. You will start to get a feel for what to add and how much during the few months of owning a spa, and soon this procedure will be second nature for you.

If foaming occurs, don’t be alarmed. Foaming usually occurs from soap residue in bathing suits or hair and can be easily removed. Use the recommended dosage of Anti-Foam, which breaks the soap bubbles and eliminates the foam on contact.

Fortnightly Care

You should also clean your filters at least on a fortnightly basis. See the filter cleaning instructions for more information. Also consult your owner’s manual to make sure your spa control has the filter replacement times set correctly. Then your spa will remind you when it’s time to clean or rinse your filters.

Monthly Care

You’ll want to test the calcium hardness of your spa’s water on a monthly basis. The ideal level of calcium hardness is 100 to 200 parts per million or ppm. The only way to reduce the concentration of calcium is to dilute it with water or empty your spa and refill it with new water. Calcium levels build up over time and can damage equipment in your spa. If you are over the 200 ppm mark, it’s probably time to change your water. You should also clean your filters (and inner filter screens) on a regular basis. See the filter cleaning instructions for more information. Also consult your owner’s manual to make sure your spa control has the filter replacement times set correctly. Then your spa will remind you when it’s time to clean or rinse your filters.

Every 4-6 Months

Every 4 to 6 months, you’ll want to completely drain and refill your spa according to the refill section of your Water Care Guide. You can also clean and polish your spa’s shell during this process. This may need to be done more or less often, depending on other factors, such as your level of use. See your Owner’s Manual or contact your authorized Sapphire Spas dealer for more details.

What Else You Should Know

Depending on your spa model, you probably have an ozone generator. The great part about ozone is that it is another non-chemical way to reduce the use of chemical sanitizers in your spa. We recommend that your Dealer test your ozone generator after a period of 2 years to ensure maximum effect.


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