Warranty

Sapphire Spas Rock Solid Warranty

10 Years - Spa Shell

Sapphire Spas warrants against water loss due to defects in the spa shell structure for ten years from the original date of purchase.

3 Years - Plumbing

Sapphire Spas warrants factory installed plumbing against water loss due to defects in workmanship and materials for a period of three years from the original date of purchase.

5 Years - Acrylic Surface

Sapphire Spas warrants the interior surface of the spa shell against blistering, cracking or delaminating for five years from the original date of purchase.

3 Years - DuraTek Cabinet

Sapphire Spas warrants your DuraTek cabinet against defects for a period of three years from the original date of purchase. This warranty covers for warping or discolouration.

5 Years - Cedar Cabinet

Sapphire Spas warrants the cabinet against defects for a period of five years from the original date of purchase. The warranty is not extended to the appearance and wear of the product and it’s reaction to the environment.

3 Years - Equipment

Sapphire Spas warrants the spas electrical equipment components, specifically the pump(s), heater, blowers, ozone, LED lighting and control system, against malfunction due to defects in material and workmanship for three years from the original date of purchase.

3 Years - Jets & Fittings

Sapphire Spas warrants all jets and fittings, including air buttons, air controls etc for a period of three years from the original date of purchase. The warranty is limited to replacement only after one year upon the defective part being returned to the company.

2 Years - Hardcover & Headrests

Sapphire Spas warrants all headrests and the hardcover against defects in material or faulty workmanship for a period of two years from the original date of purchase, only if Sapphire Safe Ozone Purification System is fitted.

Misuse or abuse of product will void warranty!

Where can I find my spa’s serial number?

Your spa’s serial number will be recorded on the warranty card.

Who do I call for service?

Your Dealer is the first point of contact for any questions or concerns you may have; you can contact them via phone or send a service request email in the ‘Service’ tab of this ‘Customer Care’ section.


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